This is a very understandable concern.
We've been in business since 1978 and have been selling wood online since 1999.
We are in this for the long haul, and we believe in order to build a successful business we need to cultivate happy customers, not unhappy ones. So we're not interested in shipping you something you're going to be disappointed with.
Since we stand behind our work with a 100% satisfaction guarantee, we aim to complete your order correctly.
With that, there are some characteristics of lumber that you do have to be comfortable with dealing with in your own shop. Hardwood lumber is, after all, just a raw material. Therefore it's not perfect stuff. The lumber we stock is graded "Select & Better" which means it'll be at least 83% clear on one side. Most of the time it's better than that.
Yet we still stand behind it. If you're not happy with what you receive from us, we'll fix it.